Shipping

Our shipping agent is UPS. Orders placed before 5 pm will be shipped the next business day except if the next day is a holiday.

We will not be responsible for any packages lost due to an inaccurate shipping address. Please ensure that all shipping addresses are correct. Once an order is shipped, you will receive an email notification containing the tracking information.

Return Policy

We appreciate and value all our customers. We are committed to your satisfaction. However, due to the nature of the products any product that is opened cannot be returned.

If for some reason, you change your mind about a product, the product can be returned unopened in its original packaging for a full refund. The customer is responsible for the return shipping cost.

All returns must be made within 14 days of the date the product is received by the customer. If a returned product is found to be opened, a refund will not be issued.

To initiate a return please email customer service at info@etisglow.com